We maintain an in-game help system to help players avoid unnecessary wait times. Enter a short description of your issue in the search bar to search for articles or click on a category to browse articles.

The Tutorials category contains everything a new player needs to familiarise themselves with the basic mechanics of The Secret World. It is divided into a series of sub-categories.

To contact a GM through the petition system, click Petition in the top-right corner of the window. Select a petition category from the left-side menu and enter your petition details. If you were directed to petition by an article, include all the recommended information you can.

For assistance with general billing and account issues, please use livechat.funcom.com to speak with a customer service representative.

For technical support, suspensions or PayPal issues, please use help.funcom.com to send us an email. Our specialists will contact you as soon as they are available.